About CCW Digital

Formed through the union of CCW, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, CCW Digital reigns as the most significant community, resource hub and advisory for customer management practice, call center and customer experience professionals.

By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.

Leaders responsible for call centers, contact centers, operations, information technology, customer experience, customer care, customer service, customer support, social and mobile, are invited to register for a free CCW Digital membership and receive the following benefits:

  • Networking: Connect with 100,000+ qualified professionals who care as much about the customer as you do.
  • Research: Receive our quarterly executive research reports valued at $2,000/year.  CCW Digital members will get access to these reports at zero cost.
  • Access: Members will receive exclusive access to our top presentations and product demos along with exclusive speaker podcasts, event research reports and live blogs.
  • Product Matchmaking: Benefit from our vendor directory and allow us to match you with the solution providers who meet your needs.


Customer Management Practice


The mission of IQPC's Customer Management Practice is to create unparalleled growth opportunities tailored specifically for the customer management sector. We strive to deliver a seamless, yet exceptional customer interaction for our practitioners and solution providers alike through our multi-platform approach. The goal: exceed the growing expectations of today's experience driven economy by generating unforgettable professional development experiences that simply can’t be ignored.