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Advisory Board

The CCW advisory board consists of call center, customer experience, marketing and technology executives from established Fortune 500 companies as well as disruptive newcomers.


2024 CCW Advisory Board

DB Banerjee
DB Banerjee

VP, Strategic Segment

Observe.AI

Natalie Beckerman
Natalie Beckerman

Global Head of Customer Support Operations

IHG Hotels and Resorts

Jeff Beelman
Jeff Beelman

VP, Contact/Service Center

MAXIMUS

Colleen Beers
Colleen Beers

Chief Administrative Officer

Alorica

Jaysa Boyer
Jaysa Boyer

Head, Employer Engagement

Ultimate Medical Academy

Geoff Burbridge
Geoff Burbridge

SVP, Director, Truist Contact Center

Truist

Cheryl China
Cheryl China

SVP, Director of Credit Card Servicing

Citizens Bank

Lydia Clayton
Lydia Clayton

AVP, Contact Center Operations and Center of Excellence

Cox Automotive

Shantanu Das
Shantanu Das

GM, Global Head of Post Order Customer Experience

Wayfair

Michael DeJager
Michael DeJager

Managing Director, Events

Customer Management Practice

Wes Dudley
Wes Dudley

VP, Customer Experience

Broad River Retail

Lisa Griffin
Lisa Griffin

VP, Consumer Experience and Clinical Access

University Hospitals

Lance Gruner
Lance Gruner

CCW Advisory Board Chair | EVP, Global Customer Care

Mastercard

Niki Hall
Niki Hall

Chief Marketing Officer

Five9

Jennifer Harrington
Jennifer Harrington

VP Marketing, Demand Generation

Genesys

Paul Herman
Paul Herman

SVP, Global Digital Transformation

Sprinklr

Shep Hyken
Shep Hyken

Chief Amazement Officer

Shepard Presentations, LLC

Baker Johnson
Baker Johnson

Chief Marketing Officer

UJET

Tanya Johnson
Tanya Johnson

VP Consumer Customer Service

Verizon

Kathy Jumper
Kathy Jumper

Chief Executive Officer

Orange County's Credit Union

Ashley Keating
Ashley Keating

Director of Events & Field Marketing

CallMiner

Mark Killick
Mark Killick

SVP, Experiential Operations

Shipt

Lauren Lee
Lauren Lee

Director, CX Sales & Strategy

Freshworks

Ishita Matharu
Ishita Matharu

Head of Marketing

Sanas.AI

Mario Matulich
Mario Matulich

President

Customer Management Practice

Adam McCreery
Adam McCreery

Director, CX

DraftKings, Inc.

Sam Nader
Sam Nader

Head of Retail Service Centers, Sr. Director, Guest Relations, Target.com & Gift Card Service

Target

Thomas Nusspickel
Thomas Nusspickel

Chief Operating Officer

American First Finance

Anne Palmerine
Anne Palmerine

VP, Customer Engagement and Enrollment Services

UPMC Health Plan

Ricardo Parodi
Ricardo Parodi

VP Customer Experience

Marriott

Amy Payne
Amy Payne

VP, Global Customer, Partner & Events Marketing

Talkdesk

Becky Ploeger
Becky Ploeger

Global Head of Hilton Reservations and Customer Care

Hilton Worldwide

Troy Shaffer
Troy Shaffer

VP Contact Center Operations

SCAN Health Plan

Mariano Tan
Mariano Tan

President & CEO

Prosodica

Vince Trotter
Vince Trotter

VP of Client Success

National Debt Relief

Einat Weiss
Einat Weiss

Chief Executive Officer

NICE