Articles

Customer management is all about managing the relationships you have with your customers. Find and read customer management articles and call center articles on Customer Management IQ to enhance your customer service.
458 results
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February 21, 2017 by Ben Motteram
Ben Motteram
I grew up in Adelaide, South Australia. It’s a vibrant, beautiful, well set-out city where the locals will happily remind you of its status as the Read more Tags: customer experience | agent engagement
February 13, 2017 by Jason Karaman
Jason Karaman
Having the opportunity to work directly with the customer is a huge responsibility. In any given scenario, the customer experience defines their Read more Tags: ethics | customer experience | customer centricity | transparency
February 13, 2017 by CCW Digital
CCWDigital1
The first part of our 2017 Executive Report series, Customer Experience Game Changers, launches Friday February, 17th. Check out a small preview to Read more Tags: customer experience | executive report
January 9, 2017 by CCW Digital
CCWDigital1
One of our big objectives for CCW Digital is to foster a robust community for customer experience professionals.  We do not simply want to post great Read more Tags: customer-centric | customer experience
January 6, 2017 by CCW Digital
CCWDigital1
New York, NY – CCW, the world’s leading customer experience event series, is pleased to introduce CCW Digital, the next evolution of its CCIQ online Read more Tags: ccw | customer | call center
December 5, 2016 by
Debbie Fields
Earlier this fall, we shared part one of our interview with Debbi Fields, Founder and Chief Cookie Officer of Mrs. Fields.Today, we reveal part two. Read more Tags: customer loyalty | call center week
November 29, 2016 by Brian Cantor
brian
“If I were to do that, I would be fired.”Is there a more frustrating thing to hear when interacting with a customer service representative?  Is there Read more Tags: customer-centric | customer service
November 14, 2016 by Brian Cantor
brian
“Gamechangers” within the customer experience space can take many forms.  They can be organizations that use cutting-edge technology when serving Read more Tags: ccw | debbi fields | mrs. fields | customer centricity | customer delight | memorable experience
November 2, 2016 by Lisa Schulman
Lisa Schulman
CCIQ’s Lisa Schulman recently interviewed five C-level customer management executives.  Learn how these accomplished professionals are empowering Read more Tags: customer experience | ccw
458 results
of 45