Get Serious About the Future of Enterprise Chat

Leslie Joseph
This FREE webinar was recorded on:
Thursday, January 28, 2016
12:00 PM - 01:00 PM EST
Sign Up for Webinar

Consumers are increasingly using chat, to connect with brands and with each other. But, today’s consumers, digital nomads in this omnichannel world, demand intelligent, higher quality experiences from the chat channel. How many enterprises are actively thinking about the impact this has on the future of chat?

The good news is that change has arrived. Big Data, omnichannel technologies and rich media are now delivering huge improvements in chat experiences for both your customer and your agents.

If you have an existing chat program, or are considering deploying chat, this webinar will help you:

  • Describe the key elements of chat success in an omnichannel world
  • Identify specific use cases to extend and enrich the chat channel
  • Build the business case to transform your chat customer experience, improve sales conversions, save costs and lift NPS
Presenter:
Leslie Joseph
Leslie Joseph
Senior Director, Product Marketing
24-7

Leslie Joseph has 14 years of experience in marketing enterprise software products and services. He has worked in the consumer experience space with brands that have been at the forefront of digital customer engagement and user experience design. As Senior Director, Product Marketing at [24]7 Leslie leads product strategy and go-to-market for [24]7's products and solutions that empower assisted consumer experiences. Leslie's prior experience includes stints at Sapient, Infosys and Wipro.


Rate this: 
Be the first!

Thank you, for your interest in, Get Serious About the Future of Enterprise Chat.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become an Call Center member.
Or if you're already a Call Center member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?

Or log in with...

Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.