Tools & Technologies
Contributor: Brian Cantor
Posted: 06/24/2016
Brian John Salesforce
This video interview empowers you to join the ranks of the disruptors by making connected, personalized service your key competitive differentiator. Full Article »
Posted: 09/08/2014
Tech support might not be the most glamorous business function, but it is irrefutably one of the most important. Representing a source of empowerment for customers and employees who need issues quickly--and successfully--resolved, tech support can serve as a business' top driver of value and differentiation.But because it is known traditionally as Full Podcast »
Posted: 02/03/2016
Overcoming TCPA: Steps to Eliminate Risks, Reap Customer Experience Rewards

This whitepaper presents an alternative approach to mitigating the risk for violating TCPA. Upon identifying the myriad of concerns associated with, particularly those related to mobile engagement, it reveals a streamlined, yet all encompassing
method of mitigating concerns.

Businesses consumed by TCPA compliance challenges are unable to enga Full Whitepaper »