Customer Experience
Contributor: CCW Digital
Posted: 01/09/2017
One of our big objectives for CCW Digital is to foster a robust community for customer experience professionals. We do not simply want to post great articles and reports; we want to connect you with like-minded professionals facing similar challenges and pursuing similar solutions. Full Article »
Posted: 05/10/2016
We are all striving to cultivate this "mojo." We want our customer experiences and agent experiences to become magical, because magical experiences drive glorious business results Full Podcast »
Contributor: Tripp Babbitt
Posted: 04/26/2011
Tripp Babbitt
During his recent globetrotting, CMIQ columnist Tripp Babbitt struggled to get answers online and over the phone about a malfunctioning phone. He gives some thoughts on what to avoid in multi-channel, international customer service. Full Column »