Customer Experience
Contributor:
Posted: 05/10/2016
PodcastImage
We are all striving to cultivate this "mojo." We want our customer experiences and agent experiences to become magical, because magical experiences drive glorious business results Full Podcast »
Contributor: Tripp Babbitt
Posted: 04/26/2011
Tripp Babbitt
During his recent globetrotting, CMIQ columnist Tripp Babbitt struggled to get answers online and over the phone about a malfunctioning phone. He gives some thoughts on what to avoid in multi-channel, international customer service. Full Column »
Posted: 02/17/2017
CCW1Report2
Based on exclusive, in-depth market research, this report investigates how organizations are addressing – and should be addressing – some of the most imminent, transformative developments in the customer experience space Full Whitepaper »