May 9-11, 2017 | 12 p.m. - 3 p.m. EST

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CCW Online Part 2: Performance & Agents

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Welcome Letter

Determining how best to measure contact center performance is one of the biggest business challenges.

And that is only part of the battle. The more important part involves actually improving performance.

CCW Online Part 2: Performance & Agents will jumpstart your journey to success.

It will begin by setting the stage: how do you measure performance in today’s “age of the customer centricity.”  Specifically, it will reveal what constitutes a “great” customer experience.

It will then move into solutions for delivering that great experience. The event will place specific attention on the role agents play in driving that performance. What are the best strategies for making agents happier, more knowledgeable, more empowered and, ultimately, more productive? What role can technology play in creating this team of customer-centric agents?

In keeping with the results-oriented spirit of this event, all speakers will put their money where their mouths are.  They will not bombard you with rhetoric about why you should become more customer-centric; they’ll instead reveal what they did, the results they achieved, and how you can do the same.


Not merely a series of webinars, CCW Online Part 2 is a complete virtual summit.  Our environment will allow you to network with fellow CX professionals, consult with innovative consultants and technology providers, visit virtual booths rich with complimentary content and win prizes in our leaderboard game.

The CCW Online Series is an online preview to CCW Digital's premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV. Here are some of the highlights from the 2016 expo, in which we will be turning virtual at CCW Online Part 2:

Part one of our CCW Online series focused on game-changing customer experience solutions. Part two involves putting those solutions into place – and achieving their promised impact.

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Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!

Registration for online events also gives you free membership to the PORTAL NAME. You need this membership to access the online event and it also provides year round information, ideas and interviews from industry leaders plus online networking opportunities!

Payment Policy: If this is a paid event, payment is due in full at the time of registration. Your registration will not be confirmed until payment is received and may be subject to cancellation. Discounts cannot be combined and do not apply to registrations that have already been processed.

For IQPC's Cancellation, Postponement and Substitution Policy, please visit

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Each license is for a term of six (6) months, beginning on the date on which the online event starts, unless another term is specified in the booking confirmation. Access to the event (i) is restricted by IP address to one user per registration; (ii) is intended only for each registrant's individual use; and (iii) may not be shared with other persons or entities, either internally or externally. Should the client attempt to exceed the scope of the license, the client acknowledges that IQPC reserves the right to any course of action up to and including the invoicing the client for non-authorized access and seeking of damages against the Client.

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About the Organizer

Join 75,000+ global call center professionals in achieving greater customer satisfaction, more efficient operations and more impressive business results. Members will receive exclusive access to our top presentations and product demos along with exclusive speaker podcasts and event research reports, valued at over $2,000! At Call Center IQ, leaders responsible for contact centers, customer experience, customer care, customer support, social media and mobile marketing are invited to register for free.

Become a member today

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Sponsorship Opportunities

Sponsorship opportunities exist for virutal booths, full hour live webinar presentations and roundtable participation in this virutal summit.  Contact Charmaine L. Shelton for more details:

Charmaine L. Shelton
Online Sponsorship Manager 
(646) 378-6030

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