chat bots
Chatbots In The Contact Center - The Experts Weigh In
September 04 by Lisa SchulmanThe 2017 CCW kicked off with a multi-speaker master class entitled: “Chatbots - A New Reality or Just Hype.”CCW's Lisa Schulman reports on the insightful master class that drew a packed house. The mes...
Podcast: Tour of the Most Exciting Contact Center & CX Technology
August 17 by CCW Digital EditorThe latest episode of the CCW Digital podcast has just been released. This week, we explore the most innovative solutions in the contact center and customer experience sectors. Listen belo...
2017 Customer Experience Predictions: Top Influencers Weigh In
January 23 by CCW DigitalThe New Year is underway. That means we can expect short-lived commitments to hit the gym, unwise procrastination about doing our tax returns, and an abundance of discussion regarding pressing c...