data
Customers Warned Of Cyber Monday Scams During Holiday Shopping Frenzy
November 27 by Wandy Felicita OrtizCyber Monday sales are at an all-time high, and so are opportunities to get tricked into selling your personal data.
CCW San Antonio Presents: 2023 January Market Study - State of Contact Center Technology
January 27 by Brian CantorPresented by CCW San Antonio, this research-driven Market Study reveals why past contact center initiatives have failed – and what steps leading brands will take to make success (and customer centrici...
Tips For Gaining Customer Feedback Via Surveys
February 28 by Ray WeissReviewing a few effective ways to obtain valuable information from your customers.
How Micro Customer Experiences Are Becoming The Future Of Consumer Journey Mapping
May 29 by CCW DigitalOne of the greatest problems in customer experience right now isn’t necessarily not having enough data about our customers, it’s how we strategically go about aggregating it.
4 Trends That Will Boost Your Customer Experience After The Pandemic
May 13 by CCW DigitalCustomer Experience is revolving rapidly - including future standard remote trends and front line productivity, omnichannel marketing, data aggregation and security, and more.
Mobile Banking Foreshadowing The Future Of Customer Service
May 06 by CCW DigitalMobile banking across the globe is currently undergoing surgical reconstruction, centered around APIs and personalized customer experience, foreshadowing what the future has in store for us.
Special Report: Knowledge Management
April 06 by CCW DigitalThrough case-study driven answers, insightful data, and first-hand analysis from world-class industry contributors (such as Verizon’s head of global consumer sales and services, and Adidas’ President...
Customer Feedback Start-Up Shaking Up The CX Space
February 07 by CCW Digital66% of organizations are mapping their journeys. Yet, fewer than 10% are actively using customer insights to orchestrate them. Cultivating a digital review ecosystem is the best way to orchestrate tho...
What You Need to Know About Fraud In The Contact Center
January 16 by CCW DigitalMore than nine in ten consumers in the U.S. are concerned about fraud increasing in their daily activities. And they should be. Here’s why.
IBM’s Impact On Fantasy Sports Gives Insight Into Future Of Consumerism
January 13 by CCW DigitalFor the last three years, IBM Watson, the cognitive computing platform that can answer natural language questions (and international Jeopardy champion), has been providing ESPN with fantasy football p...
Airlines Industry Reinventing Customer Service With Latest Tech Trends
January 09 by CCW DigitalHere are a few examples of innovative and automated customer service technologies that you’ll most likely be hearing more about in the near future.
Future Channels of Customer Centricity: 2025
November 07 by CCW DigitalSolving a consumer’s pain point will always be the focus of meaningful customer service. However, the question is, where will technology make its biggest impact to help organizations solve these pain...