ethics
Timnit Gebru and the Ethics of AI
May 16 by Customer Contact WeekAhead of CCW Las Vegas, Managing Director and co-founder of CMP Research Nicole Kyle had the opportunity to interview mainstage speaker Timnit Gebru, one of the leading voices on the ethics of AI.
3 Rules Of Customer Experience Ethics
February 13 by Jason KaramanHaving the opportunity to work directly with the customer is a huge responsibility. In any given scenario, the customer experience defines their perception of your product, service, and company. No ma...
Charlie Sheen, Twitter and the Future of Brand Marketing
March 08 by Gina ScanlonIf the world were like Inception, Charlie Sheen would be its Leonardo DiCaprio. His PR team has been on a roll and his face has managed to grace everything but the milk carton. But quite possibly th...
Will Gen Y and Millenials Work in Call Centers?
October 12 by Gina ScanlonFollowing his article, 'Gen Y Doesn't Want to Work in Your Call Center,' Jim Rembach discusses the issue more in depth with CMIQ, including how the economy will affect call centers, developing techn...
They're Listening to Your Brain
August 27 by Gina ScanlonDr. A.K. Pradeep, CEO and founder of NeuroFocus, sits down with CMIQ Editor Gina Scanlon to talk about his book, The Buying Brain and the new and exciting world of neuromarketing, and what the fut...
Ethics in Leadership
November 17 by CCW Digital EditorDaniel Goleman explains why leaders must set ethical norms.