management
Advising The Fortune 500 On How To Adopt AI To Enhance CX And EX
January 09 by Kimberlee WestFor Fortune 500 companies, having a “people plan” is just as important as having an AI plan. And the people plan expands beyond the idea of right sizing.
What We’re Thankful For: Growing In Gratitude At Customer Contact Week
November 22 by Wandy Felicita OrtizOn the day before many of you gather with friends, family and loved ones to reflect on all the good that has transpired over the past year and to share our hopes for the future, our team here at CMP w...
A Day In The CX Life With CCW Digital: Meet Alyssa Del-Valle, Client Relationship Specialist at Macmillan Learning
November 17 by Wandy Felicita OrtizA CX and comms pro shares how her knowledge in publishing, hospitality, and entertainment influences her customer contact workflow.
CCW Digital’s New Market Study Lets Customer Contact Leaders Take The Future Into Their Own Hands
October 16 by Wandy Felicita OrtizIn 'Contact Center of 2030,' we dive into all the topics of tomorrow that are top of mind for customer contact leaders today.
Turning Failure Into Fuel: USWNT Player Abby Wambach Shares How To Stay Inspired, Build Strong Teams And Find Success During Times Of Adversity
September 22 by Wandy Felicita Ortiz13 things Abby Wambach has learned in her time as a soccer superstar that you too can keep in mind when you’re struggling to meet your customer contact goals.
Tips For Gaining Customer Feedback Via Surveys
February 28 by Ray WeissReviewing a few effective ways to obtain valuable information from your customers.
Special Report: Field Service Management
April 29 by CCW DigitalFeaturing executive interviews with insights and analysis from industry leaders, in this report you’ll learn...
A Psychological Approach To Management And Leadership After A Socioeconomic Crisis
April 27 by CCW DigitalThis article will serve as your complete guide to managing and leading employees, not only during the COVID-19 pandemic, but after a socioeconomic crisis.
Former Google and Facebook Exec on the REAL Reason Women Struggle to Make It to the Top
July 30 by Kindra CooperInterview with bestselling author Marissa Orr on why you should "Lean Out"