8 Things Contact Center Leaders Must Do In 2017

8 Things Contact Center Leaders Must Do In 2017

Contributor: Brian Cantor
Posted: 10/04/2016
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We already know it is the age of customer centricity.  We already know customer satisfaction represents a top business priority.

As we approach 2017, we need not worry about acknowledging the importance of the customer experience.  It has long since been acknowledged.

Attention must instead turn to action.  Specifically, it must turn to the role the contact center plays in fostering such action.


Thank you, for your interest in, 8 Things Contact Center Leaders Must Do In 2017.
brian
Contributor: Brian Cantor