PR
Calling All Marketers: 6 Tips For Adjusting Brand Communication In A Crisis
March 26 by CCW DigitalTake a look at these 6 tips for adjusting brand communication and marketing strategies during a crisis.
When Poor Customer Experiences Go Viral
November 15 by Brian JamesonThe intention of the this post is not to bash any of the companies involved, but to highlight how easy it is for one poor customer experience to go viral and influence fellow customers' (or potentia...
The End of the Three Martini Lunch With Social Media Branding and Customer Service PR Expert Eric Blinderman
November 17 by Blake LandauEric Blinderman thinks we are sitting at the crossroads of customer service and social media. Blinderman, Managing Director at public relations firm Cubitt, Jacobs, and Prosek Communications, presen...
Trust Agents: Using the Web to Build Influence, Improve Reputations, and Earn Trust
March 28 by Book ReviewChris Brogan, one of the world’s top-ranked bloggers, is a leading social media strategist who counsels top companies like Microsoft, Cisco and Pepsico. His first book TRUST AGENTS: Using the We...