sales
Top Headlines In Customer Contact News This Week | Week of 1/15/2023
January 15 by Wandy Felicita OrtizTravel plans are put on freeze, Stanley soaks in the customer feedback. and the Fortune 500 gets a CX schooling.
In 8 Awkwardly Funny Ways, The Office Taught Us Some Serious Lessons On The Importance Of Investing In The Customer Experience
June 14 by Wandy Felicita OrtizWith every meme, video edit and quotable The Office moment that passes through the internet, we’re unknowingly presented with a singular idea: it’s all about the customer experience, even when you thi...
4 Psychological Drivers For Influencing The Customer Experience
May 18 by CCW DigitalHave you ever been told something you were doing well and something you were doing poorly by a customer or manager? Did you focus on the positive or the negative?
Verizon Capitalizing On Automation and Humanization With VP, Kelley Kurtzman
February 06 by CCW Digital“It’s really how you take that automation with timely human assistance and marry those together. I think that’s a home run,” Kelley Kurtzman, Verizon Vice President - Global Consumer Sales & Service C...
Jeff Bezos and Bob Pozen’s Shared Keys to Increase Office Productivity
November 15 by CCW DigitalBezos and Pozen share similar philosophies when it comes to productivity in the workplace. Most notably, they constantly revert to desired end goals and mission statements, encourage their employees t...
Harvard Business Review Reveals Negotiation Tactics in One of the Biggest Deals in Sports Media History
November 11 by CCW DigitalNegotiation, by nature, requires compromise, which means there is no such thing as absolute power. However, as the study of Murdoch reveals, recognizing niche strategies like timing and influence can...
The Right and Wrong Ways to Use Customer Analytics
March 13 by Brian CantorHow can you use customer analytics to improve call quality, conversation rates and agent performance? HomeAdvisor, CallMiner and CCW Digital discuss strategies in this exclusive interview.
How To Align Sales & Customer Service
June 02 by Jason KaramanAligning Sales with ServiceSeveral weeks ago, I had the honor to be the guest speaker at the “Great Customer Engagement Goes Beyond Great Service” digital seminar. The main focus of the seminar was to...
How To Overcome Customer Objections Without Arguing
May 01 by Jason KaramanOne of the year's most popular CCW Digital pieces is 5 Ways To Stop Arguing With Customers.In the below article, CCW Digital contributor Jason Karaman offers a follow-up -- with a specific emphasis on...
Want High Customer Service Scores? Don't Sell, Help
March 20 by Jason KaramanYou see it so often in the modern sales environment. When people are working commission-based sales roles, they often attempt to sell to anybody with whom they interact by any means necessary. While t...
"We're a 5-Star Hotel, But We're Not Interested In Your Business. Thanks."
February 27 by Jason Price"We're a 5-star hotel, but we're not interested in your business. Thanks."That’s not a phrase you’d expected to hear from organisations priding themselves on outstanding customer service,...
Top 10 Words To Eliminate From Your Sales Presentation
February 13 by Jason KaramanThere are only a handful of professions that exist where your words matter more than anything else. Lawyers, lawmakers, political figures, and those who work in business have to be expert wordsmiths t...