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A Day In The CX Life: CCW Digital’s New Series Takes A Look At The Leaders Shaping The Future Of Customer Contact
February 17 by Wandy Felicita OrtizWe’re asking employees just like you to share how they spend an average workday–from wake-up routines to dinner menus–and the decision making that goes into their projects.
Five Key Steps to Become a Valuable Asset to Your New Call Center Manager
February 05 by Glenn PaschYou just found out your boss at the call center is being replaced with someone from outside your company. There were rumors going around that your department was underperforming and upper management...