Speech Analytics: Best Practices & Pitfalls to Avoid

Donna-Fluss
This FREE webinar was recorded on:
Wednesday, September 07, 2016
01:00 PM - 02:00 PM EDT
Sign Up for Webinar

Are you looking to understand the voice of your customer? We know the answer, yes. But how do you do it with the sheer amount of speech data you are collecting? Traditionally, organizations can only access and analyze 1% of all contact center interactions. You can analyze more. Cue analytics.

Join us as Donna Fluss, President of DMG Consulting, a provider of contact center and analytics market research and consulting, and Mark Egge, Speech Analytics expert at Calabrio, share insights into best practices for implementing and getting the most out of Speech Analytics.

In this webinar, we will discuss:

  • How to start using Speech Analytics
  • Top use cases for Speech Analytics, Text Analytics and Desktop Analytics
  • How to apply findings from Analytics to your larger organization
Presenters:
Donna-Fluss
Donna Fluss
President
DMG Consulting, LLC

Donna Fluss: President of DMG Consulting LLC, is highly regarded as an expert on contact center, analytics and the back office. With 30 years of experience helping organizations build contact centers and back office operating environments, and assisting vendors to deliver competitive solutions, Fluss is a renowned speaker, author and source for industry and business publications. She can be reached at Donna.Fluss@dmgconsult.com.


MEgge1
Mark Egge
Speech Analytics Expert
Calabrio

With over 20 years of experience in business and education, Mark has extensive knowledge of organizational behavior and management. As a Contact Center Speech Analyst, Mark provides clients with Calabrio Analytics expertise and guidance as well as tailored consulting services across the entire Calabrio WFO Suite.


Rate this: 
Be the first!

Thank you, for your interest in, Speech Analytics: Best Practices & Pitfalls to Avoid.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become an Call Center member.
Or if you're already a Call Center member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?

Or log in with...

Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.