Executive Reports & White Papers

Learn more about your customers and enhance customer experience. Find call center white papers, customer service, customer management and related white papers on CCW Digital.  

285 whitepaper results
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If you’ve delayed investing in your IVR, it’s time to rethink your strategy. Download the guide "IVR in an Omni-channel World" for expert guidance on how to modernize your IVR to deliver easy, effortless service.IVR in an Omni-Channel World

Based on exclusive, in-depth market research, this report investigates how organizations are addressing – and should be addressing – some of the most imminent, transformative developments in the customer experience spaceCCW Executive Report: Customer Experience Game Changers

Based on exclusive research and case studies, the report is your key to elevating the customer experience.CCW Winter Executive Report: The Future of the Contact Center

Citing CCIQ research, this infographic reveals what customers want, what businesses are trying to achieve, what challenges are standing in the way, and what solutions can help overcome those barriers.[Infographic] Give Your Customers (And Business) What They Want Where They Want It

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In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience.2016 Executive Report on Next-Generation Customer Engagement

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As you identify – and implement – strategies to optimize your own customer experience, consider the Top 10 Customer Experience Trends Learn more

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Nearly 60% of contact centers are using cloud technology, and another 17% will start this year. Are you one of them? If factors like efficiency, efficacy, security, flexibility and customer centricity matter to your contact center operation, you absolutely should be.5 Reasons To Join The Cloud Contact Center Revolution

Omnichannel in customer service is all about seamless customer engagement. The aim is to improve customer experience eliminating breakpoints between channels, making interaction data and history available on all channels, and using analytics to... Learn more

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The modern customer journey spans multiple channels and touchpoints. It can start anywhere, anytime and move in any direction. How do you drive engagement during each phase? See the infographic to learn more. Learn more

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Aiming to deliver an effortless, personalized, predictive, and proactive journey for your customers?  Let this infographic serve as your road map!Supported by exclusive market research data, it reveals what you need to gain better customer... Learn more

285 whitepaper results
of 28