Agent Engagement
Posted: 05/26/2017
Your employees represent your greatest CX asset. Here is how to ensure they live up to their potential -- and establish meaningful connections with customers. Full Podcast »
Contributor: call center week
Posted: 03/08/2016
Contact Center WFO: How to Balance Customer Needs with Agent Productivity
Managing customer expectations and building long-lasting, firm bonds with buyers is no easy endeavor. It is even more challenging for contact centers (compared to sales and marketing) since the nature of their customer conversations primarily involves resolving client issues. As such, contact center agents have a direct and substantial impact on he Full Whitepaper »