Agent Engagement
572 results
of 52
Contributor: CCW Digital
Posted: 07/20/2017
"My retire plan is to die in an avalanche." "It's a very special person in the contact center." - We look at great, exclusive quotes delivered by leaders from Cisco, GM, Ashley HomeStore, Microsoft, Frontier, NewEgg, and more! Full Content »
Contributor: Jim Thomsen
Posted: 06/23/2017
Jim Thomsen
For best-in-class contact center finalist Sign-Zone, it's all about the personal touch. Full Content »
Contributor: Jason Karaman
Posted: 06/02/2017
Football helps us understand how sales and service can work together to elevate the overall customer journey. Full Content »
Contributor: Andy Hanselman
Posted: 06/02/2017
10 steps for creating an UBER culture -- and exceed customer expectations. Full Content »
Posted: 05/26/2017
Your employees represent your greatest CX asset. Here is how to ensure they live up to their potential -- and establish meaningful connections with customers. Full Content »
Contributor: Brian Cantor
Posted: 10/18/2016
Your agents need to be happy, friendly, enthusiastic, and knowledgeable. Here is another quality they must possess! Full Content »
Contributor: Brian Cantor
Posted: 08/23/2016
Deb Colangelo
"If you focus on team member satisfaction, customer loyalty is all but guaranteed." Full Content »
Contributor: Brian Cantor
Posted: 05/24/2016
Mcdonald's Logo
Think agent engagement is nothing more than a hollow, feel-good endeavor? Learn from McDonald's...and think again! Full Content »
Posted: 05/17/2016
I encounter so many flippant customer service representatives who could not care less about their companies’ long-term health. It was so uplifting to see an employee – one who is not even officially tasked with “customer service” – take such ownership in the customer experience. Full Content »
Posted: 05/02/2016
PowerObjects Blue2
Empower Your Employees and Customers with Knowledge Using Microsoft Dynamics CRMToday’s customers expect more out of customer service. It is critical to your organization’s success to be able to provide your employees with the right information at the right time during customer interactions. Customer service trends also show that customer self-serv Full Content »
Contributor: Brian Cantor
Posted: 04/26/2016
A more effective way to encourage your employees to deliver great customer experiences. Full Content »
572 results
of 52