Articles

Customer management is all about managing the relationships you have with your customers. Find and read customer management articles and call center articles on Customer Management IQ to enhance your customer service.
462 results
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March 13, 2017 by Brian Cantor
brian
The following is an excerpt from the 2017 CCW Winter Post-Show Report.  CCW Digital readers are encouraged to download the full report - featuring Read more Tags: customer centricity | human customer experience | Customer Engagement
March 6, 2017 by CCW Digital
CCWDigital1
In 2015, a member of the CCW Digital LinkedIn Group posed a very interesting question: in one word, how would you describe the best customer service? Read more Tags: ccw | customer experience strategy | Predictions
March 1, 2017 by CCW Digital
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CCW Interview: Tom Feeney, Safelite from CCW Digital Tags: customer loyalty
February 27, 2017 by Jason Price
Jason Price
 "We're a 5-star hotel, but we're not interested in your business.  Thanks."That’s not a phrase you’d expected to hear from organisations priding Read more Tags: customer complaint | sales | customer feedback
February 21, 2017 by Ben Motteram
Ben Motteram
I grew up in Adelaide, South Australia. It’s a vibrant, beautiful, well set-out city where the locals will happily remind you of its status as the Read more Tags: customer experience | agent engagement
February 13, 2017 by Jason Karaman
jason
Having the opportunity to work directly with the customer is a huge responsibility. In any given scenario, the customer experience defines their Read more Tags: ethics | customer experience | customer centricity | transparency
February 13, 2017 by CCW Digital
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The first part of our 2017 Executive Report series, Customer Experience Game Changers, launches Friday February, 17th. Check out a small preview to Read more Tags: customer experience | executive report
January 9, 2017 by CCW Digital
CCWDigital1
One of our big objectives for CCW Digital is to foster a robust community for customer experience professionals.  We do not simply want to post great Read more Tags: customer-centric | customer experience
January 6, 2017 by CCW Digital
CCWDigital1
New York, NY – CCW, the world’s leading customer experience event series, is pleased to introduce CCW Digital, the next evolution of its CCIQ online Read more Tags: ccw | customer | call center
462 results
of 46