Articles

Customer management is all about managing the relationships you have with your customers. Find and read customer management articles and call center articles on Customer Management IQ to enhance your customer service.
469 results
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June 23, 2017 by Shawn Castle
Shawn Castle
Does Valvoline run the world's best small contact center?  We will not know until the 2017 CCW Excellence Awards gala, which takes place on Tuesday, Read more Tags: valvoline | ccw awards | customer centricity
May 30, 2017 by Tom Weiland
Tom Weiland
“Customer obsession” is one of the key principles at Amazon.Unsurprisingly, Amazon has earned a reputation for an elite customer experience.  Its Read more Tags: customer centricity | innovation | leadership
May 19, 2017 by Brian Cantor
Brian Cantor
If customer service truly represents a pivotal competitive differentiator, than “good” is absolutely not “good enough.”Your service experience needs Read more Tags: customer service | memorable experience
May 1, 2017 by Jason Karaman
jason
One of the year's most popular CCW Digital pieces is 5 Ways To Stop Arguing With Customers.In the below article, CCW Digital contributor Jason Read more Tags: sales | customer centricity
April 24, 2017 by Blake Morgan
Blake Morgan
Improving the customer experience is the business' job.  Unfortunately, far too many organizations place the burden on the customer.  These reactive Read more Tags: customer centricity | customer feedback
April 3, 2017 by CCW Digital
CCWDigital1
You've probably seen quizzes that reveal the city in which you should live or the "Friends" character you most resemble.  What about one that reveals Read more Tags: agent engagement | Omnichannel | voice of the customer | personalization
March 27, 2017 by Brian Cantor
brian
They’re supposed to be opportunities to build meaningful, long-term relationships with customers.Why, then, are customer service interactions often Read more Tags: customer complaints
March 13, 2017 by Brian Cantor
brian
The following is an excerpt from the 2017 CCW Winter Post-Show Report.  CCW Digital readers are encouraged to download the full report - featuring Read more Tags: customer centricity | human customer experience | Customer Engagement
March 6, 2017 by CCW Digital
CCWDigital1
In 2015, a member of the CCW Digital LinkedIn Group posed a very interesting question: in one word, how would you describe the best customer service? Read more Tags: ccw | customer experience strategy | Predictions
March 1, 2017 by CCW Digital
CCWDigital1
CCW Interview: Tom Feeney, Safelite from CCW Digital Tags: customer loyalty
469 results
of 47