Analytics & Metrics
Contributor: Brian Cantor
Posted: 12/17/2013
With the customer experience reigning as a top business priority and businesses continuing to transform their customer service operations into omni-channel customer engagement centers, 2013 was an important yet for customer management. Full Article »
Posted: 10/23/2013
Hype does not have a guaranteed impact on reality, and nowhere is that more evident than in customer management. The latest research in conjunction with CFI Group’s Contact Center Satisfaction Index reveals that despite insistence from businesses that the customer experience is their top priority, year-over-year customer satisfaction scores Full Podcast »
Contributor: call center week
Posted: 04/07/2016
Verint Knowledge Management
Organizations are under enormous pressure to retain current customers and attract new ones. Good customer service differentiates your brand in the market. Innovative customer service organizations that take a holistic approach across all channels and leverage technologies to provide differentiated customer service ensure their customers’ loyalty an Full Whitepaper »