Tools & Technologies
Contributor: Brian Cantor
Posted: 04/07/2017
Artificial intelligence is one of the hottest topics in customer experience. But should customer service representatives be worried about losing their jobs? Full Article »
Posted: 09/08/2014
Tech support might not be the most glamorous business function, but it is irrefutably one of the most important. Representing a source of empowerment for customers and employees who need issues quickly--and successfully--resolved, tech support can serve as a business' top driver of value and differentiation.But because it is known traditionally as Full Podcast »
Contributor: call center week
Posted: 02/03/2016
Overcoming TCPA: Steps to Eliminate Risks, Reap Customer Experience Rewards
This whitepaper presents an alternative approach to mitigating the risk for violating TCPA. Upon identifying the myriad of concerns associated with, particularly those related to mobile engagement, it reveals a streamlined, yet all encompassing method of mitigating concerns. Businesses consumed by TCPA compliance challenges are unable to engage cu Full Whitepaper »