Tools & Technologies
Contributor: Brian Cantor
Posted: 02/07/2017
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From a revised approach to agent engagement, to artificial intelligence, to the role of voice in an omnichannel world, we explore eight more imperatives for contact center leaders. Full Article »
Contributor:
Posted: 09/08/2014
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Tech support might not be the most glamorous business function, but it is irrefutably one of the most important. Representing a source of empowerment for customers and employees who need issues quickly--and successfully--resolved, tech support can serve as a business' top driver of value and differentiation.But because it is known traditionally as Full Podcast »
Posted: 02/03/2016
Overcoming TCPA: Steps to Eliminate Risks, Reap Customer Experience Rewards

This whitepaper presents an alternative approach to mitigating the risk for violating TCPA. Upon identifying the myriad of concerns associated with, particularly those related to mobile engagement, it reveals a streamlined, yet all encompassing
method of mitigating concerns.

Businesses consumed by TCPA compliance challenges are unable to enga Full Whitepaper »