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Building an Integrated Service Experience

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This FREE webinar was recorded on:
January 25, 2013
11:00 AM - 12:00 PM EST

The customer service experience is today more than just an interaction with your contact center. It is a strategy spanning the entire organization – from marketing to sales, from finance to legal. This interactive webinar will take the participants through strategies for building an integrated service experience in a multi-channel environment – for customers, agents, supervisors and enterprises. Leading analysts and industry practitioners will talk about what trends they are seeing in the industry and how they went about building a service ecosystem. We will also talk about some real-world examples and look at the tools and methodologies organizations are utilizing to serve their customers better.

Presenters:

Kate Leggett
Principal Analyst
Forrester Research
Gopal Devanahalli
Vice President and PPS Vertical Head
Infosys
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.