Customer Experience
The contact center is one part of a bigger whole: the customer experience. Learn which factors most impact the CX, and which brands do it best!
Are Online Sports Betting Platforms Protecting Customers?: Privacy vs. Protection in Online Gambling
April 17 by Brooke LynchIn March, seven of the largest U.S. legal mobile gaming companies made this a reality by launching an independent trade association to promote a new industry-wide best practices charter. Here we cover...
How Nvidia is Powering AI Innovation and Augmenting Experiences at Lowe's and L’Oreal
April 04 by Brooke LynchNvidia, a world leader in artificial intelligence computing, kicked off its developer conference last month to announce new platforms, partnerships and AI-developments in 2024. Here we share how 2 lea...
How Wells Fargo Adapted their Tiered Service Model to Address Customer Needs
March 20 by Brooke LynchHeather Magaha from Wells Fargo discussed her organization’s transition from a traditional service model to a four-tiered model. After facing external pressures from the great resignation, the company...
Top Headlines In Customer Contact News This Week | Week of 3/18/2024
March 20 by Wandy Felicita OrtizThe AI revolution is being televised, 'money dysmorphia' enters the economic lexicon, and customer dissatisfaction at Walmart gets tense.
Top Headlines In Customer Contact News This Week | Week of 3/11/2024
March 13 by Wandy Felicita OrtizAirbnb addresses security concerns, Pintrist pins down AI, and customers share their must-have brands.
Intentional CX And Leveraging AI: How Duolingo Uses Language To Create Impactful Learning Experiences
March 09 by Wandy Felicita OrtizDesigning an omnichannel customer experience with purpose and intention, especially when it comes to the usage of AI.
Women's History Month Headlines In Customer Contact News This Week | Week of 3/04/2024
March 04 by Wandy Felicita OrtizCCWomen celebrates women in business, women in CX share their experiences, and allies gain insight on how to support their teammates.
A Day In The CX Life With CCW Digital: Laura Shrago, Graphic Designer At The Financial Times
March 04 by Wandy Felicita OrtizA graphic designer for a finance news publication shares how her creative skills help amplify the customer experience for the brand's readers and subscribers.
‘Linking Up’ For CX Success: How Cloudlinx’s CCW Journey Has Led To Contact Center Connectivity
February 29 by Wandy Felicita Ortiz“Being part of the greater ecosystem of the CCW events has been very important to us. It's probably the most strategically beneficial business decision that we've made in this–to be part of the CCW co...
Special Report: Master the Complexity of Today’s Customer Experience Conversations
February 29 by Brooke LynchSpecial Report: Master the Complexity of Today’s Customer Experience Conversations
A Day In The CX Life With CCW Digital: Meet Claire Cowger, Sr. Customer Success Team Manager At Bitly
February 29 by Wandy Felicita OrtizA customer success leader shares how Bitly's global brand helps organizations cultivate meaningful consumer interactions.
A Day In The CX Life With CCW Digital: Meet International Retail Group Founder Linda Johansen-James
February 28 by Wandy Felicita OrtizA Jill of all trades shares how she manages CX and EX expectations across multiple ventures, time zones and media moments.