Customer Experience
Contributor: Shawn Castle
Posted: 06/23/2017
Shawn Castle
Valvoline takes a pro-customer and pro-agent approach to the contact center. Is it any wonder the company is a finalist for Best-in-Class Contact Center? Full Article »
Posted: 05/10/2016
We are all striving to cultivate this "mojo." We want our customer experiences and agent experiences to become magical, because magical experiences drive glorious business results Full Podcast »
Contributor: Tripp Babbitt
Posted: 04/26/2011
Tripp Babbitt
During his recent globetrotting, CMIQ columnist Tripp Babbitt struggled to get answers online and over the phone about a malfunctioning phone. He gives some thoughts on what to avoid in multi-channel, international customer service. Full Column »
Contributor: call center week
Posted: 03/13/2017
This exclusive report revisits some of the highlights – and underscores some of the key takeaways – from the 2017 CCW Winter. Full Whitepaper »