Customer Experience
The contact center is one part of a bigger whole: the customer experience. Learn which factors most impact the CX, and which brands do it best!
Top Headlines In Customer Contact News This Week | Week of 3/11/2024
March 13 by Wandy Felicita OrtizAirbnb addresses security concerns, Pintrist pins down AI, and customers share their must-have brands.
Intentional CX And Leveraging AI: How Duolingo Uses Language To Create Impactful Learning Experiences
March 09 by Wandy Felicita OrtizDesigning an omnichannel customer experience with purpose and intention, especially when it comes to the usage of AI.
Women's History Month Headlines In Customer Contact News This Week | Week of 3/04/2024
March 04 by Wandy Felicita OrtizCCWomen celebrates women in business, women in CX share their experiences, and allies gain insight on how to support their teammates.
A Day In The CX Life With CCW Digital: Laura Shrago, Graphic Designer At The Financial Times
March 04 by Wandy Felicita OrtizA graphic designer for a finance news publication shares how her creative skills help amplify the customer experience for the brand's readers and subscribers.
‘Linking Up’ For CX Success: How Cloudlinx’s CCW Journey Has Led To Contact Center Connectivity
February 29 by Wandy Felicita Ortiz“Being part of the greater ecosystem of the CCW events has been very important to us. It's probably the most strategically beneficial business decision that we've made in this–to be part of the CCW co...
A Day In The CX Life With CCW Digital: Meet Claire Cowger, Sr. Customer Success Team Manager At Bitly
February 29 by Wandy Felicita OrtizA customer success leader shares how Bitly's global brand helps organizations cultivate meaningful consumer interactions.
A Day In The CX Life With CCW Digital: Meet International Retail Group Founder Linda Johansen-James
February 28 by Wandy Felicita OrtizA Jill of all trades shares how she manages CX and EX expectations across multiple ventures, time zones and media moments.
Top Headlines In Customer Contact News This Week | Week of 2/27/2024
February 26 by Wandy Felicita OrtizWendy's serves up CX change with surge pricing, Google gets burnt by AI controversy and Kelloggs doubles down on customers' Girl Dinner craze.
Amazon Hit with 2 Lawsuits Last Week: Is the Brand Finally Testing Customers’ Patience?
February 15 by Brooke LynchIn a world full of options, today’s customers still expect major brands like Amazon to respect their needs and offer transparency when necessary. Over the last week, it seems these values have been te...
Top Headlines In Customer Contact News This Week | Week of 1/29/2024
February 02 by Wandy Felicita OrtizMusk's BCIs make their debut, fans prep for the Super Bowl (Taylor's Version), and financial services fixate on AI in CX.
For Small Business Brands, The Future They Envision For Contact Center Employees Isn’t So Far Off
January 18 by Wandy Felicita OrtizThe small but mighty ecommerce team East Third Collective shares how exceptional customer experiences hinge on effective and empowered employees.
Top Headlines In Customer Contact News This Week | Week of 1/15/2023
January 15 by Wandy Felicita OrtizTravel plans are put on freeze, Stanley soaks in the customer feedback. and the Fortune 500 gets a CX schooling.