Handling A Customer Complaint? Here Are 6 Things You Need To Do

Contributor: Brian Cantor
Posted: 03/03/2016
brian
Rate this Article: 
5
Average: 5 (1 vote)

Complaint management arguably represents the most dreaded form of customer engagement, and with good reason. Complaining customers are emotional, and that emotion often manifests as unpleasantness – if not downright rudeness – during the interaction. Sadly, there is no secret sauce for making complaint resolution an enjoyable

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
brian
Contributor: Brian Cantor