Top Customer Experience Influencers For 2017

Contributor: CCW Digital
Posted: 01/09/2017
CCWDigital1

One of our big objectives for CCW Digital is to foster a robust community for customer experience professionals.  We do not simply want to post great articles and reports; we want to connect you with like-minded professionals facing similar challenges and pursuing similar solutions.

As part of that initiative, we also want to introduce you to some prominent thought leaders.  These incredibly insightful individuals are constantly uncovering solutions to customer experience challenges.  They, more importantly, are constantly sharing what they find as part of a campaign to create a more customer-centric marketplace.

In assembling our list, we worked to identify inquisitive minds sharing fresh, unique perspectives.  Some challenge conventional wisdom regarding the customer experience.  Others support conventional wisdom but with compelling anecdotal and empirical evidence rather than hollow rhetoric.

Some focus on very specific elements of the customer experience journey.  Others take a particularly “big picture” view.

All, however, are asking the kinds of questions and sharing the kind of content that can benefit all members of the CCW Digital community.

In the next few weeks, many of the below names will begin creating exclusive content for CCW Digital.  Until then, check out the insights they have already shared on their blogs and social media accounts.

First

Last

Twitter

Best Place For Articles/Content

Adam

Toporek

https://twitter.com/adamtoporek

http://customersthatstick.com/category/blog/

Jim

Rembach

https://twitter.com/BeyondMorale

http://www.callcentercoach.com/blog/

Jim

Tincher

https://twitter.com/jimtincher

http://heartofthecustomer.com/

Jeanne

Bliss

https://twitter.com/JeanneBliss

http://www.customerbliss.com/

Jeannie

Walters

https://twitter.com/jeanniecw

http://360connext.com/free-customer-experience-resources/

Adrian

Swinscoe

https://twitter.com/adrianswinscoe

http://www.adrianswinscoe.com/

Ian

Golding

https://twitter.com/ijgolding

http://www.ijgolding.com/

Michael

Hinshaw

https://twitter.com/MichaelHinshaw

http://www.mcorpcx.com/insights/?type=articles

Andy

Hanselman

https://twitter.com/andyhanselman

http://www.andyhanselman.com/blog/

Laura

Sikorski

https://twitter.com/LauraSikorski

https://www.youtube.com/results?q=sikorski%27s+think+abouts

Jason

Karaman

https://twitter.com/JasonKaraman

http://expertcaller.com/

Nate

Brown

https://twitter.com/CustomerIsFirst

http://customercentricsupport.com/

Ernan

Roman

https://twitter.com/ernanroman

http://erdm.com/news_articles.php#.WGmrElMrLIU

Shaun

Smith

https://twitter.com/SmithCo_CEM

http://www.smithcoconsultancy.com/blog

Ian

Williams

https://twitter.com/custexpman

http://jerichoconsulting.co.uk/customer-experience-blog/

Bill

Hogg

https://twitter.com/BillHogg

http://www.billhogg.ca/blog/

Andrew

Rudin

https://twitter.com/contrarydomino

http://contrarydomino.com/blog/

Rick

Harris

https://twitter.com/cust_faithful

http://customerfaithful.com/archive/

Gerry

Brown

https://twitter.com/gerrybuk

http://www.customerlifeguard.com/blog-2/

Teresa

Allen

https://twitter.com/TeresaAllen

http://www.allenspeaks.com/blog

Steve

DiGioia

https://twitter.com/SteveDiGioia

http://stevedigioia.com/index.html

Adam

Ramshaw

https://twitter.com/Genroe

https://www.genroe.com/blog

Paul

Jun

https://twitter.com/PaulJun_

http://motivatedmastery.com/

Len

Markidian

https://twitter.com/LenMarkidan

http://www.lenmarkidan.com/resources/

Ben

Motteram

https://twitter.com/CXpert

http://cxpert.com.au/blog/

David

Raab

https://twitter.com/draab

http://customerexperiencematrix.blogspot.com/

Joellyn

Sargeant

https://twitter.com/JoellynSargent

http://www.joeysargent.com/

Mitch

Gooze

https://valueacceleration.wordpress.com/

Steve

Curtin

https://twitter.com/enthused

https://www.stevecurtin.com/blog

Jeff

Toister

https://twitter.com/toister

http://www.toistersolutions.com/blog

Annette

Franz

https://twitter.com/annettefranz

http://www.cx-journey.com/

Jason

Price

https://twitter.com/priceperrott

http://www.callcenterweekdigital.com/contributors/13575-jason-price

John

Tschohl

https://twitter.com/johntschohl

http://www.customer-service.com/blog

Kristin

Baird

https://twitter.com/KristinBaird

http://baird-group.com/resources

Jase

Clark

https://twitter.com/_jase_clarke_

https://jaseclarke.com/

Bruce

Temkin

https://twitter.com/btemkin

https://experiencematters.blog/

Kerry

Bodine

https://twitter.com/kerrybodine

http://kerrybodine.com/blog/

Billie Lou

Sastre

https://twitter.com/billiesastre

http://billiesastre.com/blog-social-costumer-care/

Steve

Dennis

https://twitter.com/StevenPDennis

https://stevenpdennis.com/

Sven-Olof

Husmark

https://twitter.com/shusmark

http://lp.qmatic.com/blog

Carley

Bakker

https://twitter.com/carleybakker

https://www.linkedin.com/today/author/0_15J_XiQhUAfeAQArYMNoM6?trk=prof-sm

John

Patterson

https://twitter.com/johnrpatt

http://www.taketheirbreathaway.com/

Chip

Bell

https://twitter.com/ChipRBell

http://www.taketheirbreathaway.com/

Maria

Garcia

https://twitter.com/MIsabelgarcia65

https://www.linkedin.com/today/author/0_1pVLYK2Ly-W6B0V1C0TJlG?trk=prof-sm

Jeff

James

https://twitter.com/DisneyInstitute

https://disneyinstitute.com/blog/tag/jeff-james/

Bruce

Jones

https://twitter.com/DisneyInstitute

https://disneyinstitute.com/blog/tag/bruce-jones/

Toni

Newman

https://twitter.com/Toni_Newman

http://www.toninewman.com/blog/

Peter

Shankman

https://twitter.com/petershankman

https://twitter.com/petershankman

Jaime

Stein

https://twitter.com/jaimestein

https://blog.hootsuite.com/author/jaime-stein/

John

White

https://twitter.com/juanblanco76

https://socialmarketingsolutionsllc.net/social-marketing-blog/

Jonathan

Levitt

https://twitter.com/jonathanlevitt

https://www.linkedin.com/in/jlevitt

James

Wilson

https://twitter.com/4callcenterpros

http://www.callcenterweekdigital.com/contributors/14126-james-wilson

John

Ragsdale

https://twitter.com/john_ragsdale

http://blog.tsia.com/blog/author/john-ragsdale

CCWDigital1
Contributor: CCW Digital