CCW Winter Executive Report: The Future of the Contact Center

call center week
Posted: 10/31/2016

Are you planning your 2017 contact center strategy?  Are you curious about how customer experience management will evolve over the next few years?

CCIQ has you covered!  We’re pleased to introduce our new CCW Winter Executive Report: The Future of the Contact Center.

Based on exclusive research and case studies, the report is your key to elevating the customer experience.  You’ll learn:

  • Which “trends” are most important to the future of the contact center?
  • Which is more important: an effortless experience or a delightful one?
  • What are the top contact center objectives for the next year?  What challenges are most likely to inhibit success?
  • How will contact center budgets change in 2017?
  • Which solutions for customer relationships, voice of the customer, workforce empowerment, and omnichannel engagement are most urgent?

Use it to benchmark.  Use it to win support from business stakeholders. Use it to deliver a contact center poised for success in the future.

Don't forget to join us December 6-8, 12 p.m. - 3 p.m. EST for CCW Winter Online. Our speaking faculty -- consisting of executive-level contact center leaders and renowned industry influencers -- ensures a caliber of content unrivaled in any or otherwise. Register today!


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call center week
Posted: 10/31/2016