Customer Insights & Analytics
People do not want to be sold to, but they do want to buy. As a salesperson or a phone representative, sincerely HELPING them make the best decision will yield more sales, a lower cancellation rate, and a higher caliber customer experience. Full Article »
Players come and go, and win-loss records can drastically fluctuate from year-to-year. Subject to such significant inconsistency, professional sports franchises—even those with decades of legacy and hometown support--cannot rely exclusively on their products to retain customers. Their pathway to customer loyalty must flow through the Full Podcast »
Reduce costs, differentiate your business.
It probably feels impossible to trust a group of faceless strangers with your customer interactions. You may be worrying...
I'll lose touch with our customer care process-and our customers
I'll lose control and quality
I can only outsource simple processes
But some of the world's b Full Whitepaper »