Customer Insights & Analytics
Contributor: CCW Digital
Posted: 06/09/2017
CCWDigital1
Choice Hotels' Hui Wu-Curtis, a finalist for CX leader of the year, talks about rethinking contact center quality, acting based on the voice of the customer and fostering a customer-centric environment. Full Article »
Contributor: call center week
Posted: 02/03/2015
Dispelling 5 Myths on Outsourcing Customer Care

Reduce costs, differentiate your business.

It probably feels impossible to trust a group of faceless strangers with your customer interactions. You may be worrying...




I'll lose touch with our customer care process-and our customers

I'll lose control and quality

I can only outsource simple processes


But some of the world's b Full Whitepaper »