Customer Insights & Analytics
Posted: 12/04/2012
Players come and go, and win-loss records can drastically fluctuate from year-to-year. Subject to such significant inconsistency, professional sports franchises—even those with decades of legacy and hometown support--cannot rely exclusively on their products to retain customers. Their pathway to customer loyalty must flow through the Full Podcast »
Contributor: call center week
Posted: 02/03/2015
Dispelling 5 Myths on Outsourcing Customer Care

Reduce costs, differentiate your business.

It probably feels impossible to trust a group of faceless strangers with your customer interactions. You may be worrying...

I'll lose touch with our customer care process-and our customers

I'll lose control and quality

I can only outsource simple processes

But some of the world's b Full Whitepaper »