Customer Engagement
Contributor: Andy Hanselman
Posted: 01/13/2017
‘Customer Delight’ – what does that mean to you? Does it fill you with dread at the prospect of another consultant ‘buzzword’? Full Article »
Posted: 01/28/2013
"We want all of our KPIs, all of our customer—and employee—engagement to be centered around what it is that the customer needs and wants so that we can not only meet his expectations but exceed his expectations." Successful business leaders know not simply what they need to do but why they are doing it. And when it comes to monitoring the Full Podcast »
Contributor: call center week
Posted: 08/24/2016
In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience. Full Whitepaper »