Mobile and Online Interaction
Contributor: Mitchell Osak
Posted: 11/20/2013
Mitchell Osak
Mitchell Osak's presentation was a highlight of the week's Digital Customer Care Summit. Today, he shares 5 steps to achieving a digital transformation in your business. Full Article »
Posted: 06/14/2011
How's Mobile Site Jumped to the Front of the Game

Kate Paduchowski,’s Senior Product Manager for Mobile, discussed the lessons she has learned overseeing the growth of the company's mobile site since last year at the recent 3rd Annual Customer Experience Summit. Full Video »
Posted: 11/08/2012
The digital initiative behind Barack Obama's successful re-election campaign is the latest in a long line of justifications for investing heavily in online content strategy. Unfortunately, there is a wide distinction between the right and wrong way to go about delivering digital content to customers, and far too many organizations are falling on Full Podcast »
Contributor: call center week
Posted: 02/21/2016
The Future of Customer Video Calls
Video is a rich communication media and companies put emphasis into creating a personal touch in real time by encouraging agents to bring in their own personality while engaging customers. In such a channel, ensuring quality and monitoring interaction content is critical to guarantee the high quality service video interactions are expected to deliv Full Whitepaper »