Multi & Omni-channel technologies
56 results
of 6
Contributor: James Wilson
Posted: 10/11/2016
JamesWilson
It is important for enterprises with customer service operations to look for ways to reduce friction. Customers want to move between chat, voice, email, SMS without having to repeat their situation every time. Full Content »
Posted: 02/11/2016

Join CMIQ for a lively roundtable discussion of highlights from the brand-new Executive Report on Call Center Technology, including key trends from American Express, Best Buy, MetLife, Hyundai Capital, GlaxoSmithKline and many others.

Our panel of experts, including customer management leaders and technology partners, will put the results from Full Content »
Posted: 02/11/2016

The customer service experience is today more than just an interaction with your contact center. It is a strategy spanning the entire organization – from marketing to sales, from finance to legal. This interactive webinar will take the participants through strategies for building an integrated service experience in a multi-channel environme Full Content »
Posted: 02/11/2016

80% of organizations believe it is particularly important to serve customers in their preferred channels.  Only 30% are capable of consistently doing so.

89% of organizations believe it is important to create a seamless, integrated, cross-channel experience by passing customer data across media.  Only 30% of businesses do so.

This d Full Content »
Posted: 02/11/2016

The customer service experience is today more than just an interaction with your contact center. It is a strategy spanning the entire organization – from marketing to sales, from finance to legal. This interactive webinar will take the participants through strategies for building an integrated service experience in a multi-channel environme Full Content »
Posted: 02/11/2016

As self-service tools become more effective and accepted by customers, queries reaching agents are becoming more sophisticated. The implications for agent empowerment and training, knowledgebase enhancement, and escalation beyond the center cannot be ignored.

To help you progress your own considerations of this phenomenon, Plantronics will reve Full Content »
Posted: 02/11/2016

Join CMIQ for a lively roundtable discussion of highlights from the brand-new Executive Report on Call Center Technology, including key trends from American Express, Best Buy, MetLife, Hyundai Capital, GlaxoSmithKline and many others.

Our panel of experts, including customer management leaders and technology partners, will put the results from Full Content »
Posted: 02/11/2016

Customers today have changed. They research differently, they buy differently, and they are trying to interact with your business differently. They expect customer service across all channels - web, social media and smart phones. However, one thing has remained paramount; customer experience has a significant impact on the company’s bottom Full Content »
Posted: 02/11/2016

Customers today have changed. They research differently, they buy differently, and they are trying to interact with your business differently. They expect customer service across all channels - web, social media and smart phones. However, one thing has remained paramount; customer experience has a significant impact on the company’s bottom Full Content »
Posted: 02/11/2016

Join CMIQ for a lively roundtable discussion of highlights from the brand-new Executive Report on Call Center Technology, including key trends from American Express, Best Buy, MetLife, Hyundai Capital, GlaxoSmithKline and many others.

Our panel of experts, including customer management leaders and technology partners, will put the results from Full Content »
Posted: 02/11/2016

Providing customer service to Millennials has its challenges. The generation born 1980–2000 has grown up in a connected world and is renowned for their social-media savvy and exceptional multi-tasking. Their digital coolness comes with a few labels including: impatient, demanding, and seekers of instant gratification. For many companie Full Content »
56 results
of 6