International Contact Center Expo & Conference Brings Industry Leaders Together

Posted: 10/11/2010
Customer Management IQ

400+ Industry Leaders to Convene in Miami to Map Out Contact Center Strategies for 2011

Attendees for October Expo and Conference Come From Around the World

Call Center Summit Rebranded

Posted: 09/28/2010
6th Call Center week Summit

New York, NY - Call Center Week presents The Summit being held January 24-27, 2011 in Orlando, FL. The event, produced by IQPC, is being repositioned to focus on the future of contact center and customer relationship management through new learning formats and content.


How Disney Lost, Then Restored Luster to the Magic Kingdom

Contributor: Melissa Willig
Posted: 09/16/2010
Melissa Willig

New York, NY, September 16, 2010 – Customer Management IQ and Parature present this complimentary webinar entitled, "Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom."

Doug Lipp, speaker and former head of training at Disney University, uses the metaphor of being stuck in the middle seat to address what happens when we are stuck in uncomfortable places in life and at work. How do you deal with unfortunate situations? When in a situation that you ‘can’t control,’ what options do you actually have?

First Ever Live Stream of Call Center Week from Caesars Palace in Las Vegas, NV

Contributor: call center week
Posted: 05/26/2010
call center week

Las Vegas, NV and New York, NY – IQPC and Customer Management IQ announce that the 11th Annual Call Center Week main conference will be live streamed for the first time ever. This event, being held June 14-18, 2010 at Caesars Palace in Las Vegas, NV will now be available for registered users both live and on demand after the event.

"By live streaming the 11th Annual Call Center Week, professionals that can’t get time away from work are still able to participate from their home or office," comments Lisa Schulman, Executive Producer and Sector Leader of IQPC.

What Makes the CEO Say "Yes"?

Contributor: Doug Wilwerding
Posted: 08/03/2008
Doug Wilwerding

As a chairman and CEO of an $85M company with over 700 employees I was presented with my fair share of proposals for projects, "transformational" initiatives and various other recommendations. Most of the time my reception to these proposals was tepid at best. And for good reason. It wasn’t that the proposal was unreasonable or the associate or consultant presenting the proposal wasn’t credible, it was simply that the connection of the proposal to what we were doing as a business and to our macro strategic imperatives was out of alignment.