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Driving Customer Engagement through Conversations

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This FREE webinar was recorded on:
March 06, 2012
12:00 PM - 01:00 PM EST


Customer service is no longer confined to the four walls of the contact center; it involves delivering an ideal experience for the customer -- at each touch point and across the organization.  To remain competitive, companies must re-evaluate their overall customer engagement strategy.  In this session Alcatel-Lucent Enterprise CMO Nicolas de Kouchkovsky will discuss the impact of changing expectations on customer service and recommend the key areas in which to focus  your customer engagement strategy.

Presenters:

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