Sign up to get full access to all our latest content, research, and network for everything customer contact.

How to Improve Engagement with a Multi-Channel Strategy

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.

This FREE webinar was recorded on:
February 11, 2013
02:00 PM - 03:00 PM EST

In a recent Aberdeen report 60% of companies reported that they weren’t able to increase customer satisfaction in 2012. With more than 80% of revenues coming from existing customers it is imperative for service organizations to focus on improving customer engagement.

 Register for the webinar “How to Improve Engagement with a Multichannel Strategy” to hear Sumair Dutta, Vice President and Principal Analyst, Service Management at the Aberdeen Group and Ross Haskell, Director of Products at LogMeIn as they discuss:

  • The increasing focus on service and support as a competitive differentiator
  • Practical tips for Driving a comprehensive multichannel strategy to maximize customer engagement, increase resolution rates and boost sales conversions
  • Trends in the multichannel preferences of customers and best practices for selecting the right mix of services

Gain insights into how Best-in-Class service organizations execute on a customer-centric strategy that supports their multichannel customers. Register today.

Presenters:

Sumair Dutta
Vice President and Principal Analyst
AberdeenGroup
Ross Haskell
Director of Products
LogMeIn
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.