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Optimizing Voice Self Service Automation for Customer Service

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This FREE webinar was recorded on:
August 25, 2011
12:00 PM - 01:00 PM EST

Many organizations are under the impression that superior customer care can be achieved by focusing solely on improving voice self-service capabilities. But how do we take measures for customers that cannot be fully self-served? In many cases, the best solution lies in creating a seamless transition between IVRs and contact center agents.

The successful marriage of voice self service, agent support, and access to data  from multiple interaction channels using a hosted service, can produce significant cost savings, and improve customer care, for any organization. In this webinar, learn proven strategies for designing more engaging voice self service IVRs - which will increase customer satisfaction and empower agents to be more efficient.

Learn how to:

  • Identify caller tasks that would benefit from a combined self-service/agent approach
  • Use IVR voice self service data to make agents more efficient
  • Leverage knowledge of the caller from data across channels to streamline the experience

Presenters:

Todd Schmeer
Director of Speech Applications
VoltDelta
Laurie Sage
Director of Sales
VoltDelta OnDemand
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.