Sign up to get full access to all our latest content, research, and network for everything customer contact.

Proactive Customer Care: Tips and Trends for Delivering an Extraordinary Customer Experience

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.

This FREE webinar was recorded on:
September 29, 2011
12:00 PM - 01:00 PM EST

Proactive Customer Care (PCC): “A business strategy that makes consumers’, partners’, constituents’ or employees’ lives better and easier by addressing issues before a problem or need arises.” – DMG Consulting

The concept of Proactive Customer Care (PCC) is nothing new for today’s customer-focused organizations. However, the ability to rapidly adopt a PCC Strategy that efficiently and cost effectively communicates with customers via their preferred channels, including phone, email, SMS, social media, and more – is a new reality.

In this webinar, join Donna Fluss, President, DMG Consulting, and Rick Danos, Director of Product Management, CSG International, as they discuss PCC market research and trends, explore real-world PCC case studies and strategies, and provide actionable tips for how enterprises can effectively leverage a variety of PCC solutions to drive real business results.

Learn how to:

  • Leverage PCC to increase revenue and build customer loyalty – while reducing costs of service and support
  • Design and deploy a successful multi-channel PCC program: calls (inbound and outbound), email, SMS, chat, social media
  • Convince key stakeholders why PCC should be an essential element of your company’s customer experience management strategy
  • Integrate PCC into your current customer care strategies
  •  

Presenters:

Donna Fluss
Founder and President
DMG Consulting LLC
Rick Danos
Director, Product Management
CSG International
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.