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Revealed: 5 Most Important Elements Of A Customer Interaction
March 17 by CCW DigitalThe following excerpts from Call Center IQ's Executive Report on the Customer Experiencereveal why businesses most commonly interact with customers and which factors are most pivotal to the succe...
Standing Behind Agents Who Make Mistakes
January 08 by Brian CantorDuring a recent call to my medical insurance provider, I encountered a twenty minute hold period (seriously – a twenty minute hold time in the "age of the empowered customer?"). Over the cou...
Customer Service Interactions: The 5 Most Important Factors
May 19 by Brian CantorWhat truly matters when interacting with customers? Which factors most notably affect the success of the interaction? The safe, easy, PR-friendly answer would be "everything." Today’s busi...
5 Keys to a Great Customer Experience Interaction
March 12 by Brian CantorThe following is an excerpt from Call Center IQ's Executive Report on the Customer Experience. Call Center IQ members will receive free access later this month. Those interested in improving thei...