communication
With Meta's Threads, Social Media Users Face Peak Digital Burnout, Content Confusion
July 07 by Wandy Felicita OrtizIn the social media arms race between Mark Zuckerberg’s Meta (formerly Facebook) and Elon Musk’s Twitter, a new channel has entered the war: “Threads."
Customer Experience During Pride Month: Was Yours All-Inclusive, Or Exceptionally Exclusionary?
July 07 by Wandy Felicita OrtizIdeally, we want for our customer experience to be gender-inclusive. But when the customer service technology we develop or invest in does not do that, companies fail to make good on their promise of...
Go Above And Beyond As A Brand
March 16 by Ray WeissA few tips for actually bolstering customer satisfaction.
Supporting Customers As You Transition Into The Digital Space
February 17 by Ray WeissEverything's going digital. That means you probably are too. Here are a few tips to support your customers as you bring them along for the ride.
Identifying New Customer Demands And B2C Communication Trends
June 01 by CCW DigitalA 10 minute read on the evolution and future of the contact center and CX as we know it.
Dow Jones' Head Of CX Design On WFH Culture
April 15 by Alison LichtensteinDow Jones' Head of CX Design, Alison Lichtenstein discusses WFH norms and best practices in this CCW Digital guest post.
6 Ways To Maximize Productivity During The Work-From-Home Era
March 19 by CCW DigitalCompanies are seeing what happens when a distributed workforce is stress-tested by millions of employees from local mom and pop shops to industry titans. The dilemma then becomes, how can I continue t...
Top 10 Words To Eliminate From Your Sales Presentation
February 13 by Jason KaramanThere are only a handful of professions that exist where your words matter more than anything else. Lawyers, lawmakers, political figures, and those who work in business have to be expert wordsmiths t...
Stop Letting Poor Communication Ruin the Banking Customer Experience (Part 1)
April 15 by Melissa KovacevicAccording to the 2012 American Express® Global Customer Service Barometer, nine out of ten Americans (93%) say that companies fail to exceed their service expectations. What’s more, more t...
Effectively Sell Your Ideas
June 21 by Taylor KorsakThe minds of sales professionals and executives work quite differently during a meeting. Michael Nick is well-versed on this difference, recently detailing his expertise in his book, The Key to th...
Learning Smarter: Blended Learning Models to Grow
March 23 by From the CMIQ Editorial DeskPredictions of the imminent demise of instructor-led training courses at the hands of online courses, are already contradicted by a new growth in niche market instructor-led seminars coupled with pe...
The Top Ten Rules of Email Etiquette
January 03 by Paula Klee ParishThere is a communication crisis occurring today. With the proliferation of text-speak and 140 character sentences, we have forgotten how to effectively communicate. For example, what happened to the...