contact center 2020
4 Key Predictions about the Contact Center of 2025
November 07 by Kindra CooperLeaders from customer contact, marketing, IT and the C-suite share their plans, visions and concerns
Vendor Profile: EdgeVerve Launches AssistEdge Engage for Contact Centers
June 24 by Kindra CooperCombining robotic process automation with AI
Journey Mapping, CX Automation and More: Your Guide to CCW Vegas 2019
June 21 by Kindra CooperWith seven tracks of cutting-edge content, you'll leave with actionable takeaways
Telstra and AT&T Shed Thousands of Contact Center Jobs
June 06 by Kindra CooperUnder pressure to cut costs, two major telcos announce massive layoffs
Is the Call Center Disappearing? LivePerson, IBM and ISG Think So
January 25 by Kindra CooperAs businesses steer customers away from voice channels, the traditional callcenter is on the brink
Contact Center Goals 2019: Phone Support and the Human Touch Prevail
November 15 by Kindra CooperContact center leaders share their top priorities for next year
2017 Customer Experience Predictions: Top Influencers Weigh In
January 23 by CCW DigitalThe New Year is underway. That means we can expect short-lived commitments to hit the gym, unwise procrastination about doing our tax returns, and an abundance of discussion regarding pressing c...