Awards Q&A: Insights On Customer Centricity From Valvoline (Best Contact Center Finalist)

Awards Q&A: Insights On Customer Centricity From Valvoline (Best Contact Center Finalist)

Contributor: Shawn Castle
Posted: 06/23/2017
Shawn Castle

Does Valvoline run the world's best small contact center?  We will not know until the 2017 CCW Excellence Awards gala, which takes place on Tuesday, June 27, 2017.

We do, however, know Valvoline runs one of the best contact centers.  The organization is a finalist for this year's Best-In-Class Contact Center prize.

Ahead of Tuesday's gala, CCW Digital caught up with Valvoline's Shawn Castle to discuss his organization's thoughts on customer centricity and contact center culture.

Shawn Castle
Contributor: Shawn Castle