CustomerExperience
Customer Contact Week Nashville Early Event Information
May 03 by Customer Contact WeekCustomer Contact Week, the world's largest customer contact event series, returns this fall to Nashville, TN (October 11-13, 2023)!
‘How Do I Network And Build My Community?’ Women of CCW Share Their Personal Struggles, Successes and Insights
April 28 by Wandy Felicita OrtizAs a woman, networking and community building is one of the most powerful personal and professional tools I have. The idea of community is something that I want to discuss with all of you so that by t...
CCW Vegas Current Attendee Snapshot
April 20 by Grace FreundCheck out who attends the world's #1 Customer Contact Event series?
Leveraging Emotion Recognition in Generative AI for Contact Centers
April 17 by Caitlyn HughesThis report will explore how contact centers can leverage emotion recognition in generative AI, discuss the benefits of incorporating this technology into customer service strategies, provide theoreti...
Stop What You’re Doing and Start Reading These 4 Books Authored by (and for) Women in CX
September 13 by Grace GilbertThese four books authored by women will revolutionize any customer experience or customer success department. Time to grab your reading glasses.
Webinar: Agent Experience, the Key to Customer Experience
September 01 by Brian CantorThere are mainly two factors that drive the success for customer service – an efficient agent and a happy customer. While companies focus on customer experience, they largely miss the mark on agent ex...
Is There Such A Thing As Being Too Omnichannel? Some Airbnb Guests Say Their Hosts Are Violating Their Privacy, And Charging Them A Fortune To Do It
June 28 by Wandy Felicita OrtizWhen it comes to providing a unique client experience, communicating with your customers and setting expectations are essential. But in an era where all brands are being encouraged to proactively enga...
2022 June Market Study: CX Trends, Challenges, & Opportunities
June 27 by Brian CantorInstead of guessing how consumers feel about their experiences with brands, why not ask them directly? That is exactly what CCW Digital did, and the results are available in our new Market Study on CX...
Go Above And Beyond As A Brand
March 16 by Ray WeissA few tips for actually bolstering customer satisfaction.
Should Companies Strive to Provide Frictionless or Memorable Experiences?
August 06 by Brooke LynchA recent study aimed to identify which type of modern experience was the most desirable. Posing the question — do customers want a memorable experience design, or do they ultimately prefer a frictionl...
Special Report: Instant Gratification In The Customer Experience
September 29 by CCW DigitalIf there is one certainty about the “new normal” of customer experience, it’s a desire for instant gratification and digital communication.
Special Report: Mobile Customer Experience
July 27 by Amanda CaparelliAt the height of the pandemic, most consumers were forced to interact with brands digitally – in many instances, for the very first time. Such an accelerated shift has shed light on the capabilities o...