effortless
Awards Q&A: NASA Shared Services Center On Metrics, Frictionless Experiences
June 16 by CCW DigitalAs the June 27 CCW Excellence Awards ceremony draws near, we are pleased to share insights from another one of this year's finalists.CCW Digital recently caught up with the leaders of the NASA Shared...
6 Themes For The Future Of The Contact Center
October 31 by CCW DigitalThe contact center community tends to gravitate toward mantras, buzz phrases and movements.Over the years, concepts like “the customer is always right,” “the multichannel revolution,” and “the age of...
4 Customer Experience Conversations I'm Sick Of Hearing
October 24 by CCW DigitalEvery Monday, I begin my week by searching for hot customer experience stories. My hope is that I’ll stumble upon new research, uncover interesting perspectives, learn about innovative technolog...
Easy & Personalized: The Experience Your Customers Really Want
June 27 by CCW Digital EditorInspired by The Experience Economy, thought leaders have long advocated for a memorable, transformative, magical approach to the customer experience. The notion is not without merit. Companies l...
5 Things Customer-Centric Agents Can't Forget (Or Ignore)
April 20 by Brian CantorA recent (and urgent) issue with my credit card company ended without a resolution. The business was unable to remedy my issue.Make no mistake; I was upset about the lack of resolution. I...