mobile
Netflix’s New Push To End Password Sharing Brings Accessibility And Security Concerns To The Forefront
February 06 by Wandy Felicita OrtizNetflix will be rolling out new measures to curb password and profile sharing across the television and movie streaming platform. The change comes on the heels of an estimate from Netflix that over 10...
Apple Is Letting Customers Fix Their Own Macbooks Starting This Week. Are Users Ready?
August 24 by Wandy Felicita OrtizAt a time where every industry is facing the impact of staffing shortages, providing customers with an option to avoid waiting for assistance sounds like a win. But for customers who can't DIY the tro...
Is There Such A Thing As Being Too Omnichannel? Some Airbnb Guests Say Their Hosts Are Violating Their Privacy, And Charging Them A Fortune To Do It
June 28 by Wandy Felicita OrtizWhen it comes to providing a unique client experience, communicating with your customers and setting expectations are essential. But in an era where all brands are being encouraged to proactively enga...
Are Mobile Apps Still Relevant For Companies?
February 01 by Ray WeissBusinesses and brands will have to decide if it still makes sense for them depending on their goals.
Delivery Apps are Using 'Deceptive and Unfair' Practices According to New Lawsuit
September 07 by Brooke LynchWhile delivery services have undoubtedly sparked new waves of innovation, they have not been well received by everyone. This fact is becoming increasingly evident as news that the city of Chicago has...
Privacy Experts Warn: QR Codes Are Tracking You
August 10 by Brooke LynchWhile QR codes have become convenient, critics are warning users about the impact this technology will have on customers. What many may not initially realize, is that accessing these codes allows comp...
Personalized Banking Experiences: The Key To Customer Trust
June 21 by Brian CantorTrue success hinges on securing trust through personalized experiences at every moment of truth.
Food Delivery Services Anticipate A Major Decline: Will They Sustain Customers Post-Pandemic?
May 07 by Brooke LynchWith discussion of industries rebounding, what about sectors that experienced a COVID-19 boom? Will this sudden growth diminish once customers return to their normal routines? Here we discuss the pot...
New Study Shows How Criticism on Social Media Can Negatively Impact Your Brand
May 06 by Brooke LynchNew research from Harvard Business Review suggests that consistent responses to negative feedback on social media may not be as helpful as brands thought. While it’s important to proactively manage ne...
Is Convenience Culture Undermining Exceptional CX?
March 10 by Brooke LynchWe often talk about delighting the customer with exceptional, over-the-top experiences; but with the growing popularity of convenient, contactless technologies, are engaging experiences becoming passé...
3 Ways To Think About Intention in Social Media Care
March 02 by Brooke LynchIn looking at some of Twitter’s self-identified best practices for brand communication and support we can identify the intention behind customers’ use of social support to improve the effectiveness of...
Why Customer Journey Mapping Is Now More Important Than Ever
February 26 by Brooke LynchRather than focusing on the quickest rate of resolution, journey mapping analyzes the experience with a complete end-to-end overview. This strategy has always been a key differentiator in customer-cen...