predictions
CCW Joins TP Talks | The Future Of Collections & Empathetic CX Amid Economic Uncertainty
December 28 by Brian CantorHow will an economic downturn increase the risk of delinquency? How will it impact brands’ ability to properly resource their contact centers, and then empower those teams to collect from worried cust...
Special Report: 2023 Contact Center Predictions
December 22 by Wandy Felicita OrtizAs organizations close out this year with a more malleable but resilient contact center culture, it’s time to...
Report: The State of CX 2019
July 22 by CCW DigitalExperts weigh in on customer centricity, CX automation, 2020 predictions and more