productivity
Special Report: Maximizing Productivity in the Contact Center
September 29 by Brooke LynchIn 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact center operations...
A Case Study With EPOS: Reimagining Employee Productivity
September 14 by CCW Digital“It is common knowledge that there is a global productivity deficit… and it doesn’t appear to be ending any time soon.” - EPOS Vice President of Product Development, Enterprise Solutions, Theis Moerk
A Case Study With Tango Card: The Leader In Digital Employee Engagement
April 15 by CCW DigitalCCW Digital has recently been in contact with Tango Card, a leader in providing digital rewards to boost psychological stimulation, employee engagement, and productivity.
6 Ways To Maximize Productivity During The Work-From-Home Era
March 19 by CCW DigitalCompanies are seeing what happens when a distributed workforce is stress-tested by millions of employees from local mom and pop shops to industry titans. The dilemma then becomes, how can I continue t...
Leadership And Productivity: A Chat With Microsoft’s Former Contact Center Leader
March 02 by CCW DigitalWith over 20 years of experience at Microsoft, managing thousands of front-line, client-facing employees, Dee holds an abundance of knowledge when it comes to corporate culture, psychology, and contac...
4 Ways To Build Professional Development In The Contact Center
February 27 by CCW DigitalDisengagement is a very real problem for front-line employees, especially in customer service departments. But learning different research nuggets and tactics can combat this reality and help anyone i...
Jeff Bezos and Bob Pozen’s Shared Keys to Increase Office Productivity
November 15 by CCW DigitalBezos and Pozen share similar philosophies when it comes to productivity in the workplace. Most notably, they constantly revert to desired end goals and mission statements, encourage their employees t...
Want to Change Your Company Culture? Change Your Meetings
November 04 by Kindra CooperAs a place of discussion and decision-making, meetings affect the way your team works and relates to one another
Contact Centre Week ANZ Online
May 27 by CCW Digital EditorA 3-day online event with industry leaders sharing their case studies and thought leadership presentations on customer feedback and satisfaction.
[Podcast] Lexmark On Offering Higher-Value CX Work
October 01 by CCW DigitalA common talking point concerns the idea that today's employees are demanding complexity. They want to focus on high-value work rather than rote, repetitive transactions. Lexmark is experiencing...
Top 3 Contact Center Productivity Gaps You Must Address Right Now
July 30 by Brian CantorA version of the following appeared in CCW Digital's Special Report on Workforce Management. Businesses know they must empower agents to deliver accurate resolutions in a quick and friendly manner....
Call Center Culture That Drives Performance (Not Merely Happiness)
October 07 by CCW DigitalFrom Zappos to Apple to Disney, iconic culture is the common ingredient in the world’s most famously customer-centric brands. Businesses seeking to replicate that success, however, must appre...