transparency
Work-From-Home Challenges & Opportunities Your Contact Center Can't Ignore (CXNext)
May 17 by Brian CantorEven as traditional contact centers reopen, many expect a greater percentage of agents to spend a greater percentage of time working from home.
YouTube TV Raised Its Price; 7 Customer Experience Factors To Consider
April 15 by Brian CantorAs debate rages on over YouTube TV's price increase, we look at the issue through an experiential lens.
3 Rules Of Customer Experience Ethics
February 13 by Jason KaramanHaving the opportunity to work directly with the customer is a huge responsibility. In any given scenario, the customer experience defines their perception of your product, service, and company. No ma...
Learning from WWE: Is Honesty the Most Customer Centric Policy?
April 07 by Brian CantorThey say honesty is the best policy. But does that mean one should always strive to tell the whole truth? Those aware of a recent social media incident involving WWE’s Stephanie McMahon wil...
Netflix Admits Customers Will Leave, Draws Fire; Is Transparency to Blame?
July 28 by Brian CantorIn the wake of its price hike, Netflix has been unable to catch a break in the customer satisfaction game. First, the company was ripped for what critics alleged was a fairly-unexpected, weakly-ju...