Contributor: Becky Carroll
Posted: 08/22/2012
Becky Carroll
By now, everyone knows they can use social media to spread the word about their organizations. But how many are using it to build effective, long-lasting customer relationships? Full Article »
Posted: 07/09/2012
Want to win your customers’ loyalty? It is going to take more than smiling. Make no mistake—all customer service representatives must assure they are cordial in dealing with customers, but in a marketplace exposed to customer-centric concepts like Amazon’s product recommendation system, politeness is not the key to building meaningful Full Podcast »
Contributor: call center week
Posted: 01/27/2015
Call Center IQ 2015 Event Portfolio
According to research from Forbes, over 80% of business executives still share a belief in the power of face-to-face meetings. While being mobile and web-based allows for people to engage with each other online, in-person or live conferences are a positive disruption to our usual routines.We are pleased to offer your industry the benefit of connect Full Whitepaper »