Turn Your Customer Support Portal into a Self-Service Engine

Tucker Hall
This FREE webinar was recorded on:
Tuesday, January 12, 2016
01:00 PM - 02:00 PM EST
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What if your Salesforce Community provided fast access to all of the answers your members need, wherever that content resides?   
 
Now, what if your Salesforce Community could actually learn from your members?  What if it could analyze user activity and automatically deliver the content that will help each user be successful?   
 
Well now it can. In fact, several innovative companies have already made their Communities intelligent and self-learning in order to:

  • Boost self-service success
  • Minimize calls to the contact center
  • Relieve administrators from tedious manual tuning tasks
  • Make customer happier & more loyal

Join Tucker Hall, Director of Product Marketing and Stan Schroter, Senior Solution provider at Coveo for this webinar to discover how Coveo for Salesforce brings intelligent search powered by machine-learning to Salesforce Communities.  Using real-world success stories, we’ll show you how to turn your community into a true self-service engine.  
 
If your organization is committed to delivering high-impact self-service, this info-packed session is worth checking out!

Presenters:
Tucker Hall
Tucker Hall
Director of Product Marketing
Coveo

Tucker Hall is the Director of Product Marketing at Coveo. With broad experience in enterprise collaboration, search, and analytics, Tucker has authored numerous articles and white papers, and has spoken at technical conferences throughout North America, Europe, and APAC. He lives in New Hampshire.


Stan Schroter
Stan Schroter
Senior Solution Provider
Coveo

Stan is a Senior Solution Engineer at Coveo. He has worked in the Service and Support industry since 1998 assisting call centers and contact centers improve their operational efficiency and effectiveness by adding Knowledge Management, Search, Email Response Management, Live Chat and Marketing Automation technologies to their self-service web sites and CRM systems.


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