Personalized Customer Communication
Contributor: Customer Management IQ
Posted: 12/04/2013
Customer Management IQ
We often stress the importance of developing a customer-centric culture, but what happens when the culture of a customer base is inconsistent? Full Article »
Posted: 12/18/2013
It might be one feature offered by one company, but the "Mayday" button on Amazon's Kindle Fire speaks to an essential ingredient in today's customer experiences: human interaction. On the surface, the marketplace--and life in general--seems to be moving away from personal communication. Thanks to new technologies and evolving digital Full Podcast »
Contributor: call center week
Posted: 10/20/2013
Stop Putting Words in Your Customers' Mouths
Businesses all over the globe are working to create a distinctive customer experience, but many of
them are missing a fundamental piece of the puzzle: they don’t really know what customers want. Full Whitepaper »