Personalized Customer Communication
124 results
of 12
Posted: 02/11/2016

For as challenging as it is to acquire new business in today’s competitive economic environment the task of satisfying your customers while continually meeting demanding revenue quotas is even more daunting. Maximizing engagement is pivotal for retaining your customers and transforming them into repeat buyers, and success in this arena cann Full Content »
Posted: 02/11/2016

How many times have your loyal customers become frustrated having been asked to repeat their information? Or had to explain their special situation or circumstances every time they call? Today’s customers expect not only fast and reliable, but more and more personalized customer service.
 
Customer-focused enterprises, like Energen, Full Content »
Posted: 02/11/2016
What if your Salesforce Community provided fast access to all of the answers your members need, wherever that content resides?      Now, what if your Salesforce Community could actually learn from your members?  What if it could analyze user activity and automatically deliver the content that will help each user be successful? Full Content »
Posted: 02/11/2016

This one-hour complimentary webinar by TARP and Whirlpool on lowering call center operations through customer relationship management will help you:


Identify causes of customer call center contact and escalation

Select the top three opportunities to eliminate call center service contacts

Justify investments in customer education an Full Content »
Posted: 12/18/2013

It might be one feature offered by one company, but the "Mayday" button on Amazon's Kindle Fire speaks to an essential ingredient in today's customer experiences: human interaction.

On the surface, the marketplace--and life in general--seems to be moving away from personal communication. Thanks to new technologies and evolving digital channels Full Content »
Contributor: Customer Management IQ
Posted: 12/04/2013
Customer Management IQ
We often stress the importance of developing a customer-centric culture, but what happens when the culture of a customer base is inconsistent? Full Content »
Contributor: John Tschohl
Posted: 11/17/2013
John Tschohl
Of the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. Full Content »
Contributor: Brian Cantor
Posted: 11/04/2013
brian
Suggesting the universe conspired to make me regret saying a customer’s demeanor should not impact the quality of service he receives, two of the most obnoxious, impatient, rude customers were introduced to my world Monday. Full Content »
Contributor: Shawn Siegel
Posted: 10/28/2013
Shawn Siegel
"Even though we’re moving toward an increasingly automated world, Customer Care is one area that still requires a personal touch." Full Content »
Contributor: Brian Cantor
Posted: 10/28/2013
brian
Why some customers would prefer going to the dentist (or abstaining from sex) to calling your call center. And one REALLY bad excuse that, for some reason, puts the blame back on the customer. Full Content »
Contributor: Mitchell Osak
Posted: 10/22/2013
Mitchell Osak
Personable customer engagement is not merely an exercise in polite futility. When it comes to engaging customers and driving them to make purchases, the tone, demeanor and tempo of what is said can have more impact than the actual message. Full Content »
124 results
of 12
Contributor:
Posted: 12/18/2013
PodcastImage
It might be one feature offered by one company, but the "Mayday" button on Amazon's Kindle Fire speaks to an essential ingredient in today's customer experiences: human interaction. On the surface, the marketplace--and life in general--seems to be moving away from personal communication. Thanks to new technologies and evolving digital Full Podcast »
Contributor: call center week
Posted: 10/20/2013
Stop Putting Words in Your Customers' Mouths
Businesses all over the globe are working to create a distinctive customer experience, but many of
them are missing a fundamental piece of the puzzle: they don’t really know what customers want. Full Whitepaper »