From Our Events

Contributor: Customer Management IQ
Posted: 10/11/2010
Customer Management IQ
400+ Industry Leaders to Convene in Miami to Map Out Contact Center Strategies for 2011 Attendees for October Expo and Conference Come From Around the World October 4, 2010 – (New York, NY) The International Contact Center Expo and Conference being held October 25-27, 2010 at the Doral Golf Resort...
Posted: 09/28/2010
6th Call Center week Summit
New York, NY - Call Center Week presents The Summit being held January 24-27, 2011 in Orlando, FL. The event, produced by IQPC, is being repositioned to focus on the future of contact center and customer relationship management through new learning formats and content. This rebranding reflects market feedback on the awareness of the...
Contributor: Melissa Willig
Posted: 09/16/2010
Melissa Willig
New York, NY, September 16, 2010 – Customer Management IQ and Parature present this complimentary webinar entitled, "Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom." Doug Lipp, speaker and former head of training at Disney University, uses the metaphor of being stuck in the middle...
Contributor: call center week
Posted: 05/26/2010
call center week
Las Vegas, NV and New York, NY – IQPC and Customer Management IQ announce that the 11th Annual Call Center Week main conference will be live streamed for the first time ever. This event, being held June 14-18, 2010 at Caesars Palace in Las Vegas, NV will now be available for registered users both live and on demand after the event. "By live...
Contributor: Doug Wilwerding
Posted: 08/03/2008
Doug Wilwerding
As a chairman and CEO of an $85M company with over 700 employees I was presented with my fair share of proposals for projects, "transformational" initiatives and various other recommendations. Most of the time my reception to these proposals was tepid at best. And for good reason. It wasn’t that the proposal was unreasonable or the...