CCW Executive Report: Performance & Agents
This research-driven report explores how organizations are – and should be – achieving results in this era of customer-centric thinking and omnichannel engagement.
CCW Online Part 2: Performance & Agents
The complimentary virtual event will help your customer experience function deliver an experience that dazzles customers and amazes business stakeholders.
18th Annual CCW Conference & Expo
The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!
Peter Guber on Customer Experience
Asked to provide a recipe for success across industry, Guber trumpets the importance of connecting with customers as people. “You have to aim at their heart and not their wallet,” explains Guber regarding customers in the analog world.
CCW Executive Report: Customer Experience Game Changers
Based on exclusive, in-depth market research, this report investigates how organizations are addressing some of the most imminent, transformative developments in the customer